Do I Need Travel Insurance?

Travel insurance is available and recommended to protect your travel investment. Many trips, such as tours and cruises, involve non-refundable funds paid months in advance. Travel insurance protects you from losing this investment. Perhaps even more important is the ‘during travel’ coverage and assistance that comes with the top-flight insurance companies we carry.  Trip interruption due to illness or unforeseen circumstances can be very expensive, and medical care abroad is often not covered by domestic insurance plans. Also, an increasing number of countries require proof of medical insurance for travelers entering their country.


Mauya Africa is underwritten by FBC Insurance Zimbabwe

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Why Should I Use a Travel Agent to Book a Vacation?

Mauya Africa offers value for all types types of travel. Travel agencies are largely used for luxury, corporate, and group travel. Mauya Africa harness the expertise and special business relationships

”not to mention their time-saving, stress-relieving, and problem-solving skills”.

you might find  our personal service useful if you’re doing a very costly or complex trip, planning a honeymoon or something fancy, or traveling with a large group. We also have access to a number of amazing deals

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If I Travel what steps should I take to help reduce my chances of getting sick or getting someone else sick?


  1. Stay at least 6 feet/2 meters (about 2 arm lengths) from anyone who is not from your household. It’s important to do this everywhere — both indoors AND outdoors.
  2. Wear a mask to keep your nose and mouth covered when you are in shared spaces outside of your home, including when using public transportation.
  3. Wash your hands often or use hand sanitizer with at least 60% alcohol.
  4. Avoid contact with anyone who is sick.
  5. Avoid touching your eyes, nose, and mouth.
  6. If traveling by plane internationally, get tested with a viral test 1-3 days before travel.
  7. Get tested 3-5 days after international air travel AND stay home for 7 days after travel. If you don’t get tested, it’s safest to stay home for 14 days.
  8. Follow state and local recommendations or requirements after you return from travel.
  9. Do not travel if you test positive; immediately isolate yourself, and follow public health recommendations.

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Do I Need To Get Tested For Covid-19 Before I Travel

Health Services Board recommends travelers get tested 1-3 days before traveling by plane internationally. See HSB Testing and International Air Travel for more information. Also, get tested 3-5 days after international air travel AND stay home for 7 days after travel. Even if you test negative, stay home for the full 7 days. If your test is positive, isolate yourself to protect others from getting infected. If you don’t get tested, it’s safest to stay home for 14 days after travel.

Testing does not eliminate all risk, but when combined with a period of staying at home and everyday precautions like wearing masks, social distancing, and handwashing, it can make travel safer by reducing spread on public transportation, in airports, and at destinations.

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How Do I know that my booking has been confirmed

In order to confirm the booking, a deposit has to be paid.

Once the client confirms the booking the following takes place:
• You will receive a confirmation letter from us
• Once this letter is received, our cancellation policy immediately applies.
• Should you for any reason wish to cancel, our cancelation policy applies on the full booking amount.

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What is the Provisional Booking Policy

We reserve the right to automatically release provisional bookings if a booking is made:

  1. one week prior to the arrival date and is not confirmed after 3 days of the booking
  2. one month prior to the arrival date and is not confirmed after two weeks of booking.
  3. more than 3 months prior to the arrival date and is not confirmed after one month of booking.
  4. made more than 6 months prior to the arrival date and is not confirmed after 3 months of booking.
  5. made more than 1 year prior to the arrival date and is not confirmed after 6 months of booking.

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What happens to the deposits I’ve paid to hold the booking?

  • A non-refundable deposit of 25% of Invoice value to be paid on confirmation.
  • Cancellation of bookings after provisional reservation will result in the 25% deposit being being forfeited.
  • Cancellation within 4 weeks prior to date of travel incur a cost of 50% of total
  • Cancellation within 1 week prior to date of travel will incur a 100% cancellation fee.

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Do your tours include international airfare?

Travelers arrive from all over the world to begin our tours and it is not possible to include international airfare in our prices. We would be happy to help you arrange flights. Just ask for an air quote when making your booking.

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What vaccinations are recommended for this adventure?

It’s important that you receive the most accurate and up-to-date travel health information for the region you will be visiting. The only one qualified to provide you with this advice is your family physician or a specialist from a Travel Health clinic.

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Can you help arrange my travel visas?

Requirements for travel visas vary widely depending on your nationality and your destination. Although we are unable to arrange visas on your behalf. If you do require a visa you can arrange them yourself or use the services of a visa processing company.

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What clothing should I pack for one of your adventures?

We always recommend packing as light as possible however the specific requirements for your tour will vary widely depending on where and when you are traveling. Our ‘Trip Details’ document includes a suggested packing list and these can be downloaded from each individual trip summary page. The checklist is tour specific and based upon the experience of our ground staff.

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What type of ground transportation is used on your tours?

Trip specific information on transportation can be found on the trip summary page however in most cases we use public transportation. We’ve found that how you get there significantly influences the tone of your journey and public transportation allows face-to-face interaction with the local people. Some of our adventures, including our “Superior”, “Comfort Class” and most adventures in Africa, use private transportation.

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Can I book extra nights of hotel accommodation before or after my tour?

Yes, in most cases we can arrange additional accommodation at our starting or ending hotels, excluding European tours. If we are unable to provide you with the extra nights we will give you the name of a hotel you can contact directly. Please also note that extra accommodations must be booked outside of 30 days of departure.

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